Capacity & Tiers
A client's tier sets active slots and monthly retained hours.
The rule — Check capacity before committing to new work: how many slots the tier allows, which are occupied, and whether retained hours remain.
| Tier | Active initiatives | Max retained hrs/mo | Capacity |
|---|---|---|---|
| Tier 1 | 1 | 33 | 25% |
| Tier 2 | 2 | 67 | 50% |
| Tier 3 | 3 | 100 | 75% |
| Tier 4 | 4 | 133 | 100% |
A tier determines how many initiatives can run at once. Updates don't consume a slot but still draw from retained hours. When slots are full, the client chooses: queue it, swap priorities, or run an emergency interrupt (see Triage & Communication).