Internal · everything about how we work

How SGA works.

Search for a standard, or start the onboarding path.

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No match — try "classification" or "status".
Daily, Weekly & MonthlyWork ClassificationStatus DefinitionsHours & BillingEmail Templates
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New here? Start the path

A guided read of the essentials.

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Just need a standard?

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Sections

6 areas · 26 topics
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Start Here

How We Work · The Systems Map · Your First Week

3 topics
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Operating System

SGA Status · Asana Structure · Review Tool · File Host

4 topics
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Work & Process

Daily, Weekly & Monthly · Intake · Work Classification · Capacity & Tiers …

10 topics
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Client Communication

Communication Principles · Email Templates

2 topics
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Web Development

Web Dev Workflow · Tech Stack · Starter Template · Domain Conventions

4 topics
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Reference

Glossary · Status Definitions · Changelog

3 topics

The onboarding path

read in order
1
How We Work
One source of truth. Every piece of work lives in Asana.
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The Systems Map
Four systems. Asana is the truth; the rest feed it or read it.
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The Workflow
Eight steps from intake to close-out.
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Daily, Weekly & Monthly
Not sure what to do? Work the rhythm.
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Documentation Standards
Write every task so a client could read it.
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Ask the SOP

The shared SGA assistant reads this whole SOP. Ask it "what's our policy on…" anytime.

Open the SOP assistant ↗